Privacy Notice
Last updated: 26 October 2026
This notice explains how Microcad Software Services uses personal information when you visit microcadsoftware.co.uk, contact our team, request a demonstration or use our software and services.
Who we are and how to contact us
Microcad Software Services supplies design software, training, technical support, catalogue creation and bespoke software development. We are responsible for the personal information we collect for these purposes.
Write to Microcad Software Services, Bethel House, Heronsgate Road, Chorleywood, Hertfordshire, WD3 5BB. Email salesuk@microcadsoftware.com or call 01923 777 707. Please mark privacy enquiries “Privacy”.
Information we collect
We collect the information you give us through website forms, email, telephone, demonstrations, events and our customer relationship with you. This can include your name, business contact details, company, enquiry, product interests, order and account information, and correspondence about training or support.
Our website and its providers may also receive technical information such as your IP address, browser, device and pages requested. Please avoid sending sensitive personal information or information about other people unless it is necessary and you are entitled to share it.
Why we use your information
To answer enquiries, arrange demonstrations and prepare quotations.
To supply software, training, support and development services, and administer customer accounts.
To process orders and payments, maintain business records and meet legal obligations.
To maintain, secure and improve our website and services.
To send relevant product information and service updates, subject to the marketing choices and rules that apply.
Our lawful bases
We use information where it is necessary to take steps you request before a contract or to perform a contract with you, where we must meet a legal obligation, and where we have a legitimate interest in running our business, responding to business enquiries, supporting customers and keeping our systems secure. We consider your rights when relying on legitimate interests. Where consent is required, we rely on that consent and you can withdraw it.
Providing enquiry details is voluntary. If you do not provide enough information to understand your request or contact you, we may be unable to respond or supply the service you ask for.
Marketing and your right to object
You can object to direct marketing at any time. Use the unsubscribe option in a marketing message or email us. You can also object to processing based on legitimate interests; we will consider your request under the applicable data protection rules. Essential service or account messages are separate from marketing.
Who receives your information
Access is limited to people and service providers who need information for the purposes above. These can include website hosting and form providers, business email and customer-management providers, payment and accounting services, professional advisers and software or support partners where needed to fulfil your request. This website is hosted by Squarespace.
We may also disclose information where required by law or to establish or defend legal rights. We do not sell personal information to third parties for their marketing.
Storage, security and international processing
We use appropriate organisational and technical measures to protect information. No internet transmission or storage system can be guaranteed completely secure.
Online service providers may process information outside the UK. Where an international transfer requires safeguards, these must provide the protection required by applicable UK data protection law. Contact us for information about the providers and safeguards relevant to your information.
How long we keep information
We retain information only for as long as it is needed for the purpose for which it was collected. In deciding this, we consider whether an enquiry remains active, whether we are supplying or supporting a product or service, our legal and accounting duties, and the need to resolve complaints or establish or defend legal claims. Different records may therefore be kept for different periods. Contact us if you would like information about a particular record.
Your rights
Depending on the circumstances, you may ask for access to your personal information, correction of inaccurate information, deletion, restriction of processing or transfer of information to you or another provider. You may object to processing based on legitimate interests and to direct marketing. Where we rely on consent, you can withdraw it at any time without affecting the lawfulness of earlier processing.
To exercise a right, contact us using the details above. We may need to verify your identity before responding. Some records must be retained to meet legal obligations, so a right to deletion does not apply to every record.
Cookies and links to other websites
Cookies and similar technologies may be used by this website and embedded services. You can manage cookies through your browser and any privacy controls offered on the website. Blocking cookies may affect how some features work. Any non-essential use must follow the consent requirements that apply.
Links to other websites and embedded services, including maps, may involve other organisations processing information under their own privacy notices. Please read the relevant notice when using those services.
Questions or complaints
Please contact us first if you have a question or concern about your information. You also have the right to complain to the UK Information Commissioner’s Office. Visit ico.org.uk/make-a-complaint for information.
Changes to this notice
We may update this notice when our services, practices or legal requirements change. The date above shows when it was last updated.